Privacy policy.

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Privacy Policy Basics House LLC

1. Introduction Welcome to Basics House LLC ("Company," "we," "our," "us"). We respect your privacy and are committed to protecting it through this Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect When you visit our website, we may collect the following types of information:

  • Personal Information: Name, email address, shipping and billing addresses, phone number, and payment details when making a purchase.

  • Non-Personal Information: Browser type, device information, IP address, cookies, and browsing behavior.

  • User-Generated Content: Any content you submit, such as product reviews or comments.

3. How We Use Your Information We use the collected information to:

  • Process transactions and fulfill orders.

  • Improve our website, products, and customer experience.

  • Send promotional emails (you can opt out at any time).

  • Provide customer support and order updates through our AI-powered voice and messaging assistant, using your phone number only when voluntarily provided via our contact forms or by calling us directly.

  • Prevent fraudulent activities and enhance security.

  • Comply with legal obligations.

4. How We Share Your Information We do not sell or rent your personal information. We do not share, sell, or rent your phone number or SMS consent data with any third parties or affiliates for marketing or promotional purposes — ever. Text messaging opt-in data and consent are kept strictly private and will never be shared outside of Basics House LLC.

We may share other information only with:

  • Service Providers: Third-party partners who assist in payment processing, order fulfillment, marketing, and website analytics.

  • Legal Compliance: If required by law, to enforce our policies, or to protect our rights.

5. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience. You can adjust your browser settings to refuse cookies, but some site functions may not work properly.

6. Data Security We implement security measures to protect your personal information. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing emails.

  • Disable cookies through your browser settings.

  • Request information on how your data is used.

8. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Policy We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

10. Contact Us If you have any questions about this Privacy Policy, contact us at:

Basics House LLC 744 South Street #961 Philadelphia, PA 19147 United States her@basicshouse.com